Service Manager- Land Mobile Radio (LMR)

The LMR Service Manager will be responsible for the management and continual improvement of all pre-sale and post-sale service delivery processes within the LMR product family across the CE organization.  The Service Manager will ensure that these processes are standardized across locations and are efficient, measurable, competitive, profitable, scalable and customer friendly.  These processes include, but are not limited to quoting, scheduling, programming, repair, and installation.

Essential Duties and Responsibilities

  • Responsible for achievement of defined goals for pre-sale and post-sale service delivery
  • Effectively manages, trains, coaches team members, including technicians and advisors, to ensure team objectives and service goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Responsible for fostering a culture of exemplary customer service, including maintaining customer relationships and ensuring repeat business by addressing any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks such as scheduling of service calls, installations, and site inspections (pre/post sale)
  • Develops and maintains the LMR PCR service/support desk, including managing service/support desk team members and evaluating desk efficiency, call logging, and problem escalation
  • Monitors and analyzes performance problems and client complaints to define unhealthy patterns and processes; devises solutions that lessen recurring issues
  • Oversees team members performing inspections, preparing reports, doing repairs, and generating billings; if necessary, carries out these job duties personally to ensure highest quality of work
  • Continually collaborates with a well-developed team of both service and sales professionals to solve daily challenges
  • Constantly looks for performance improvement opportunities
  • Constantly works in ways that are consistent with CE’s Core Values

Qualifications

  • Previous Service Experience
  • Comprehensive Industry Knowledge
  • Management Experience
  • Strong Customer-Facing Skills
  • High School diploma or general education degree (GED), Certified Electronics Technician (CET) certification preferred

Please send resume and salary requirements to hiring@talkcei.com

We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, sex, national origin or ancestry, marital status, sexual orientation, genetic information, status as a disabled or other eligible veteran, status as a qualified individual with a disability, or any other category covered by applicable law.

 

COVID-19 Update & Our Commitment to You

*Last Updated 3/26/20

CE continues operations as an essential service provider

To our valued customers and partners, 

As the COVID-19 pandemic continues to spread in the United States and across the globe, we want to reinforce that Communications Electronics’ number one priority is keeping our employees, partners, and customers safe. Our team has been working hard behind the scenes to ensure we can continue to deliver uninterrupted, high quality service while remaining focused on the health and safety of our staff and clients. We are fortunate to have ample technology and significant experience with working remotely.

In response to the coronavirus (COVID-19) pandemic, Motorola Solutions is providing recommended cleaning and disinfecting guidelines for our radios, body-worn cameras and accessories based on our current and best understanding of radio hygiene. You can review their recommended equipment cleaning guidelines here.

Communications Electronics provides a critical service as defined by the Department of Homeland Security. Our business supplies crucial equipment and vital services to fill the urgent needs of telecommunications companies, service providers, emergency responders, law enforcement, and a multitude of private entities throughout the nation. Therefore, we will continue operations at this time and are fully available to serve you.

If you have any questions during this time, please contact your CE representative. We are here to help you.

We thank you for your continued patronage. Communications Electronics will strive to maintain exceptional service to our customers during this difficult time. Wishing you good health.

Roger Cassell
President & CEO
communicationselectronics.com
1-888-TALK-CEI

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3/13/20

As the COVID-19 pandemic continues to spread in the United States and across the globe, we want to let everyone know that Communications Electronics’number one priority is to keep our employees, partners, and customers safe. Here is an update on preparations and steps we have taken to date. Two weeks ago, CE assembled a cross-disciplinary COVID-19 Management Team to actively monitor the situation and make recommendations to leadership. We have been assessing the situation daily, remaining vigilant, and following recommendations from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local authorities. We’ve assembled guidance for our employee teams, pursuant to these recommendations.

As you know, the situation is evolving rapidly, and COVID-19 is affecting people differently, depending on their location and situation. As a result, flexible solutions are needed. CE Senior Management is considering all options, including the possibility of asking staff to work remotely.

While we remain focused on the health and safety of our staff and those around us, we also remain committed to serving our customers. Fortunately, we have technology in place and significant experience with working remotely. We have been working hard behind the scenes to ensure we can continue to deliver uninterrupted, high quality service. Operational teams have been working to identify potential needs and strategies associated with full-virtual delivery of services. Project managers and supervisors are actively having preparedness discussions with our teams. Our IT team has been reviewing and testing systems and protocols, to ensure necessary tools and support for staff to operate virtually. Everyone has a role to play.

If you have questions or feedback, you can reach the COVID-19 Management Team at Safety@Talkcei.com.

Being flexible and able to overcome big challenges is part of what makes us who we are. We have the infrastructure, skills, and desire to support each other, while providing the highest level of service to our customers. Obviously, this is a fast moving, fluid situation affecting our country and the world. We will update our guidance and decisions as the situation changes. Please continue to monitor the CDC Website for updates.

We hope that you and your family are well,

Glenn Lesley
Chief Operations Officer
Communications Electronics